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Residents’ families rate Ohio nursing homes for customer satisfaction

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COLUMBUS, OH - Family members of Ohioans who live in nursing homes are generally satisfied with the care and services their loved ones receive there, according to the results of the 2010 Nursing Home Family Satisfaction Survey, released this week by the Ohio Department of Aging. The statewide average satisfaction score for facilities was 87.93 (out of a possible 100); 25 facilities scored 95.7 or better. The satisfaction ratings and other information about nursing homes in the state are available on the Ohio Long-term Care Consumer Guide.

"Making important choices about where a loved one receives care should start with information, and who better to provide that information than other families who have made similar decisions," said Barb Madden-Petering, interim director of the department. "The satisfaction ratings, along with other information about facilities available in the Long-term Care Consumer Guide, are valuable tools to help families and individuals access choice, remain independent and enjoy a high quality of life."

The family satisfaction survey was conducted between June and December 2010 by the Scripps Gerontology Center of Miami University in Oxford, Ohio, on behalf of the Ohio Department of Aging. Nearly 30,000 family members and 931 facilities participated. Of the 711 participating facilities with statistically significant results, 375 scored above the state average, earning them an additional "quality point" in a reimbursement formula used by the Ohio Department of Job and Family Services. Survey costs are supported by a fee charged to nursing homes by the state.

"I am very pleased that Ohio's nursing homes are using the information provided in this and similar surveys to improve the care and services they are providing for their consumers," added Beverley Laubert, the State Long-term Care Ombudsman, whose office is housed within the department and who oversaw the survey. "Working together with facilities, residents, residents' families and advocates, we are transforming the state's long-term care system into one in which consumers can expect excellence and person-centered care."

The survey asked family members their opinions on activities, administration, admission, choices, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction. Researchers identified two key questions that sum up the respondent's perception of the home: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Sixteen facilities scored 100 on both questions.

The most recent family satisfaction data complements 2009 resident satisfaction survey results on the site. The department plans to survey resident satisfaction again in 2011.

Top 25 Ohio Nursing Homes for Family Satisfaction

Facility Name

City

County

Overall Score*

Center Ridge Nursing Home

North Ridgeville

Lorain

99.6

St. Augustine Manor

Cleveland

Cuyahoga

99.2

Rosary Care Center

Sylvania

Lucas

99.0

Mount Notre Dame Health Center

Cincinnati

Hamilton

98.6

Belmont Manor

St. Clairsville

Belmont

98.2

Chillicothe Nursing & Rehabilitation Center

Chillicothe

Ross

97.7

Saint Angela Center

Pepper Pike

Cuyahoga

97.6

Lakewood Senior Health Campus

Lakewood

Cuyahoga

97.4

House of Loreto

Canton

Stark

97.4

Woodland Country Manor, Inc.

Somerville

Butler

97.1

Traditions at Stygler Road

Gahanna

Franklin

97.1

Grace Brethren Village

Englewood

Montgomery

97.0

Little Sisters of the Poor

Oregon

Lucas

97.0

Morris Nursing Home

Bethel

Clermont

96.8

Ursuline Center

Toledo

Lucas

96.8

Wellington Place

North Olmsted

Cuyahoga

96.7

Sarah Jane Living Center

Delphos

Van Wert

96.6

Meadowwood Care Center

Georgetown

Brown

96.6

Mohun Health Care Center

Columbus

Franklin

96.6

Glenmont

Hilliard

Franklin

96.3

Bethany Nursing Home, Inc.

Canton

Stark

96.0

Archbishop Leibold Home

Cincinnati

Hamilton

95.8

Majora Lane Center For Rehabilitation & Nursing Care, Inc.

Millersburg

Holmes

95.8

Walnut Hills Nursing Home

Walnut Creek

Holmes

95.8

Lanfair Center for Rehabilitation

Lancaster

Fairfield

95.7

*Overall satisfaction score is the average score reported for all survey items


The 16 facilities that scored 100 on both key survey questions ("Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?") are:

  • Altercare of Mayfield Village, Cuyahoga County
  • Auglaize Acres, Wapakoneta, Auglaize County
  • Belmont Manor, St. Clairsville, Belmont County
  • Center Ridge Nursing Home, North Ridgeville, Lorain County
  • Crystal Care Center of Portsmouth, Scioto County
  • Fairview Hospital Skilled Nursing Center, Cleveland, Cuyahoga County
  • Glenmont, Hilliard, Franklin County
  • Meadowwood Care Center, Georgetown, Brown County
  • Morris Nursing Home, Bethel, Clermont County
  • Mount Notre Dame Health Center, Cincinnati, Hamilton County
  • Russell Nursing Home, Albany, Athens County
  • St. Augustine Manor, Cleveland, Cuyahoga County
  • Traditions at Stygler Road, Gahanna, Franklin County
  • Ursuline Center, Toledo, Lucas County
  • Vineyards at Concord, Clarksburg, Ross County
  • Woodland Country Manor, Inc., Somerville, Butler County

 

About the Long-term Care Ombudsman – The Office of the State Long-term Care Ombudsman advocates for consumers receiving home care, assisted living and nursing home care. They work to resolve complaints about services, help people select providers and provide information about benefits and consumer rights. Ombudsman staff and volunteers make regular visits to nursing homes. Call toll-free, 1-800-282-1206, to learn more or to volunteer.

About ODA – The Ohio Department of Aging provides leadership for the delivery of services and supports that improve and promote quality of life and personal choice for older Ohioans, adults with disabilities, their families and their caregivers. Working with 12 area agencies on aging and other community partners, the department offers home- and community-based Medicaid waiver programs such as PASSPORT, caregiver support, the long-term care ombudsman program, the Golden Buckeye Card and more.  

 

 

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