43 Forum: Improving Customer Care at the Cleveland Water Dept - 19 Action News|Cleveland, OH|News, Weather, Sports

43 Forum: Improving Customer Care at the Cleveland Water Department

Posted: Updated:
  • Local NewsLocal News

  • Saturday, May 18 2013 5:16 PM EDT2013-05-18 21:16:36 GMT
    A bat from a home on Alda Parkway, in Brunswick, tested positive for rabies on Thursday, May 16, 2013.
    A bat from a home on Alda Parkway, in Brunswick, tested positive for rabies on Thursday, May 16, 2013.
  • Friday, May 17 2013 10:31 PM EDT2013-05-18 02:31:53 GMT
    We're all tired of the cold and more than ready for these climbing temperatures, but our bodies may not be ready.
    We're all tired of the cold and more than ready for these climbing temperatures, but our bodies may not be ready.
  • Friday, May 17 2013 10:17 PM EDT2013-05-18 02:17:39 GMT
    Cuyahoga County has released more records of what jail guards are seeing as they watch Ariel Castro 24-7. They do not show some of the bizarre behavior noted in the first jail logs released.
    Cuyahoga County has released more records of what jail guards are seeing as they watch Ariel Castro 24-7. They do not show some of the bizarre behavior noted in the first jail logs released.

CLEVELAND, OH (5/9/10) - New waste collection fees go into effect this month.  They start at $8.25-monthly and will increase annually until 2013. 

Cleveland is facing a multi-million dollar deficit and this is one way to pay for the collection without taking money directly from the general fund.

The water department is working to improve its customer service.  The have been plagued with complaints of long wait times, unread meters, out of order meters. 

The Division of Water is implementing a new customer care and billing system and hosting customer service fairs in Cleveland and Suburban communities. 

It has also teamed up with Dominion East Ohio Gas to offer optional service contracts to all its residential customers.

They include water line replacement, sewer line repair, In-home plumbing repair and premium In-home plumbing repair (includes fixtures).

For more information - 664-3130 for the Cleveland Division of Water or click HERE.