Better Customer Service - 19 Action News|Cleveland, OH|News, Weather, Sports

Better Customer Service

Posted: Updated: reveals companies' phone number short cuts and live chat options.

Fast Customer (free download) allows consumers to click on an individual company, enter their complaint and contact information, then the company calls them. So you effectively never have to wait on hold.

The time of day is also important in effectively communicating your problem, particularly if you insist on using the phone.

It's actually the easiest to get a live representative when you call first thing in the morning -- anywhere from 8 a.m. to 11 a.m.

These are the best e-tailers and service companies for getting a live person, according to




Neiman Marcus

Urban Outfitters

1-800 Contacts

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