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New staff members to offer a more expert level of customer service.
Oklahoma City, OK (PRWEB) February 09, 2013
RecordAccount.com is adding a team of Product Specialists to their growing customer service team, company officials said yesterday.
“We realized that we can't just be a typical phone bank anymore,” said company spokesman Josh Fraser. “At first we thought we'd just be dealing with account and billing questions. But we've realized that our customers expect more than that from us – and we will deliver on all their needs.”
When a customer contacts RecordAccount, they will first be asked if they have a billing or account question. If so, they will be handled by the customer service professional who took their call. If they have a question about the product or service itself, they will be immediately transferred to an available Product Specialist to handle their question or concern.
“Our Product Specialists will know our products and services inside-out, backwards and sideways,” Fraser said. “No matter how obscure the question, they will know the answer, because they will be the true experts in what we provide.”
The move is designed to reduce customer frustration and make sure that all customers are happy with the customer service support they receive when they contact the company.
“Nobody wants to be on the phone with a company representative who can't answer all of their questions,” Fraser said. “Now, we know that will never be an issue for any of our customers.”
RecordAccount.com is a public records hub for judgement checks, warrant checks, and other criminal background checks. Search a U.S. database full of millions of names to find that individual that needs a full account of their background record.
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