Problems with propane - 19 Action News|Cleveland, OH|News, Weather, Sports

Problems with propane

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COLUMBUS, OH (WOIO) -

The Ohio Attorney General is putting the heat on to make sure you're not out in the cold due to a shortage of propane.

Right now, propane availability is limited due to increased demand and depleted inventories. 

"We want to assure Ohioans that we will carefully monitor reports of potential price gouging or other unfair business practices related to the extreme cold," Attorney General DeWine said. "We want all Ohioans to be safe during these frigid days. If you use propane to heat your home, be especially careful. Contact your propane supplier before your tank reaches emergency levels and reach out for help as soon as you need it." 

In some cases, consumers say their propane suppliers are not filling tanks as quickly as normal or that they are charging higher prices, which some consumers believe to be price gouging.  

While Ohio does not have a statute that deals directly with price gouging, state law bans unconscionable sales practices.

To protect your pocketbook be vigilant about propane use and contact your propane supplier before your tank reaches a low level.

If you can contact the office when your tank is 10 percent or less full, a staff member will call your propane supplier that day to determine why a fill is being delayed.

Anyone with an inability to pay for a propane fill is also advised to call for help.

If you suspect price gouging or other unfair business practices involving propane contact the email or call the Ohio Attorney General's office.  800-282-0515.

Be prepared to submit as much information and documentation as possible.

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